Below, we answer the main questions that we usually ask before buying
a personalized garment. If you have any more specific questions, contact us.

How long does it take for my order?

The shipment will take between 3 and 5 business days to arrive from the notification by order email

How much are the shipping costs?

Basic shipping (3 to 5 business days):

  • Shipping in the Peninsula: €7
  • Balearic Islands: €11.90
  • Canary Islands: €16.90

How do I know my size?

You can check the indicative measurements of our products in our Size Guide.

Can I return my order?

The return of our products is not possible, unless you detect an error by us.
part in the print of the model or some tear in the t-shirt and/or sweatshirt.
In the event that the packaging is damaged or beaten, it is important to take a photo of the product
and the shipping label and send it within the first 12 hours.
Before ordering, please make sure the model, size and color of your t-shirt and/or
sweatshirt are the correct ones, since we all make them one at a time to order.
For personalized products, once the customization process of the
products, changes to them or cancellation of the order will not be accepted.

What payment methods can I use?

You can pay your order with a credit or debit card.
Express payment: ShopPay, PayPal and GooglePay
Credit cards: the charge to your credit card account is carried out
automatically through our payment gateway. After verifying your details, you can
Immediately start processing your order.
Learn more about Stripe at
PayPal: With the free online payment service PayPal you can make your payments
quick and simple way. All you have to do is register with PayPal and enter your
bank details so you can then make your purchases on the Internet with just a few
clicks. Your bank or credit card details will not be transmitted to us.
More information about PayPal at

Are payments secure?

Yes, you can make your purchase with complete peace of mind. Our payment gateways are protected
and they are totally safe.

Can I wash and iron my t-shirt?

We truly believe that our textile customization system is the most resistant to direct washing and ironing, however, it is still a digital system which also causes loss of shine, especially in the first wash.
We can significantly minimize these losses if we take the following precautions:
Wash inside out: before washing, turn the garment inside out.
Machine wash cold: maximum 30°C. Preferably use detergent without softeners or bleaches. Do not use a dryer after washing.
Direct Ironing: We highly recommend NOT ironing directly onto the prints.
Shipping tracking and delivery date are not guaranteed.
Shipping mode: Standard.
Value of the goods. Shipping costs.
  • From €70, free shipping to the Peninsula.
  • From €78, free shipping to the Balearic Islands and the Canary Islands.

How can you help speed up the shipment of merchandise?

  • Complete and current payment information (payment by credit card).
  • Complete delivery and billing addresses.
  • Legally and technically adequate designs.
  • Correct order number.